All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. The panel includes MC4 leads that extend from the junction box affixed to the back. We recommend storing and securing the charge controller in a well ventilated dry space. Fedex ( ground) tracking number- 9400111108296824494245. Shipping was fast and customer service has been great. Click here to make a request to customer service. No one is answering my calls or emails. When tracking that USPS number it states that it has never left the shipper's location. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). MPPT Rover Elite 20/40A. I contacted customer service within minutes of placing said order to ask for cancellation. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. View all Solar Panels; Rigid Solar Panels Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. Join the 23 people who’ve already reviewed Renogy. Each Renogy product is manufactured according to the highest quality… FREE SHIPPING! Read honest and unbiased product reviews from our users. The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. Renogy loves to hear from and support our customers. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Email received said shipped on the July 20. Please submit a ticket for all customer inquiries. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. See Details. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Products. Home Solutions Forums Video. FREE SHIPPING! Go Figure ! For your clean energy needs. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Read honest and unbiased product reviews from our users. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. This is the worst customer service I’ve ever received and will never ever be using renogy again. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. Read honest and unbiased product reviews from our users. If you ever have any questions, feel free to contact us. Their contact information, as well as the information for … I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. View all Solar Panels; Rigid Solar Panels See Details. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. We have a dedicated Technical Team to help build the right Solar Solution for you. Exclusions may apply See Details. Recent articles. Renogy Academy; Video Tips; Downloads; Recent articles. Whereas our charge controllers have an operating temperature of -35°C to 55°C. Your experience can help others make better choices. They were more than happy to answer any questions I asked. Login Sign up. Want to get started with solar but don't know how? Customer Center; Solution home Enter your search term here... Search Knowledge base. Customer service is not prompt with their response time. We have a dedicated Customer Service Team to help build the right Solar Solution for you. I NEED to know where my kit is. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. For Continental U.S. Orders:Processing time can take between 1-3 business days. Please submit a ticket for all customer inquiries. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Customer Center. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. We have a dedicated Technical Team to help build the right Solar Solution for you. If you need solar accessories or wiring, Renogy has you covered. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. They told me it would cost an extra $100 to ship USPS. Exclusions may apply See Details If you have any questions, please e-mail us at onlinestoreca@renogy.com. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Replacements Renogy warranty registration. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. For your clean energy needs. This assumption is not wrong. That is NOT a Fedex number, it is a USPS number. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. FREE SHIPPING! BAD COMPANY, DREADFUL CUSTOMER SERVICE. They are being reckless with $2,000 worth of equipment. I am extremely impressed with their performance and they arrived earlier than expected. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. 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